Shipping & Delivery
We aim to ship within 1-3 business days of receiving cleared funds. Please allow an additional 1-2 business days for orders to be dispatched when a sale is being held. By placing an order with custom item/s please allow up to 5 business days for your order to be dispatched.
Please allow extra time for post deliveries at peak times eg. Christmas and Easter. Finders Keepers Gifts does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). If for any reason you do not arrange to pick the parcel up promptly from Australia Post outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.
Do you ship internationally?
We do not currently ship outside of Australia due to the ongoing delivery delays presented due to COVID-19.
Please email us directly if you would like something delivered outside of Australia.
How much is postage?
For all orders, the postage is determined by the weight of your order and the postcode of delivery. You can calculate this cost at the checkout stage of your purchase.
*All prices are quoted in Australian dollars
Do you offer express postage?
Yes we do! There is an option at the checkout for domestic orders.
Do you deliver to P.O. Box address?
Yes we can deliver to any P O Box Address in Australia using Australia Post.
Where are my items shipped from?
All items are shipped from Brisbane, Australia
Can I track my order?
Yes! For domestic orders you can track the delivery status of your order at the www.auspost.com.au website.
What happens to 'return to sender' parcels?
Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again plus a returned to sender fee as charged to us by Australia Post for being undeliverable.
Cancellation of Orders
Finders Keepers Gifts may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.