Shipping & Delivery Terms

Shipping

Your order will be delivered through Australia Post eParcel in most cases. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Easter. Finders Keepers Gifts does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). A signature is required for delivery. If no-one is available to sign for your parcel, Australia Post should leave a card advising you of your pick-up options. As this may not always happen, we advise you to keep track of your delivery through the Australia Post tracking number that can be found online in your Finders Keepers Gifts account. Australia Post will return your order to us, the sender if you do not arrange to pick it up promptly. Should this happen, you will be required to pay a fee for re-delivery of your parcel.

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit, we recommend Transit Damage Insurance for only a small amount extra.

Transit Damage Insurance is offered and is an extra option available for only $3.40 for the first $100 value and an extra $1.50 per $100 dollars or part thereof, in excess of $100. If you choose to not take out insurance YOU are taking all responsibility if the item is damaged or lost during transit. Please send us a note or email advising that you would like to add the insurance and we will adjust your invoice PRIOR to making payment.

We ship within 24-48 business hours of receiving cleared funds.

Do you ship internationally?

Yes we can ship overseas! Please contact us via the contact page or email us and provide us with your country and what items you were interested in purchasing and we can provide you with a postage and handling quote. 

International Shipping

Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

How much is postage?

For all local orders, the postage is determined by the weight of your order and the postcode of delivery. You can calculate this cost at the checkout stage of your purchase. For international orders please contact us. 

Do you offer express postage?

Yes we do! Please contact us with items you are interested in purchasing along with your Suburb, Postcode & State and we will happily provide you with a express postage quote! 

Do you deliver to P.O. Box address? 

Yes we can deliver to any P O Box Address in Australia and also internationally using Australia Post. If a courier is required to deliver your order, they will not be able to deliver to a P O Box address, therefore we will need a street address.

Transit Cover

Transit Damage Insurance is offered and is an extra option available for only $3.40 for the first $100 value and an extra $1.50 per $100 dollars or part thereof, in excess of $100.

If you choose to not take out insurance YOU are taking all responsibility if the item/s is damaged or lost during transit. Please send us a note or email advising that you would like to add the transit cover and we will adjust your invoice PRIOR to making payment.

Where are my items shipped from?

All items are shipped from our store in Mitchelton, QLD. Pick up is also available in store!

Can I track my order? 

You can track the delivery status of your order at the www.auspost.com.au website  once your tracking number has been sent to you via email. All information including tracking number will be sent to you via email once items are dispatched.

What happens to 'return to sender' parcels?

Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again. 

Cancellation of Orders

Finders Keepers may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation. 

Delivery

Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel; Please note these times are a guide and may vary. (Please allow extra time over the christmas period and allow for public holidays). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au

Brisbane Metro

1-3 business days

QLD Country

3-4 business days

Sydney Metro

2-3 business days

NSW Country

5-8 working days

Melbourne Metro

3-4 business days

VIC Country

4-5 working days

Adelaide Metro

5-6 business days

SA Country

4-5 working days

Tasmania

53-6 business days

Western Australia

5-10 working days

Northern Territory

5-7 business days

 

 

 

 

Returns & Exchange Policy
We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours but instead a store credit if contacted within 7 days of receiving the goods. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit if we are contacted within the 7 days of receiving the item/s. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.