Frequently Asked Questions

I am having problems with your website. Who can I talk to?

Don’t fear, we're here to help you. If you're experiencing difficulties please contact one of our team and they'll do their best to help. You can contact us via the contact page on our website or by phone - (07) 3172 7449.

Is your website secure?

Most definitely! When shopping on the Finders Keepers website, at the checkout you'll notice a security lock on the top of the browser. This lock means that your order AND all personal details are encrypted by a 256 bit encryption which is completely secure over the internet. We will never retain or store your credit card details under any circumstances. 

What methods of payment do you accept?

We accept payments by VISA, Mastercard, Paypal, Bank Deposit, Afterpay & cash on pick up when items are picked up in store. 

Can I place an order over the phone?

Of Course! Simply call our Mitchelton store (07) 3172 7449 and one of our team members will be more than happy to process your order over the phone. 

Do you ship internationally?

Yes we can ship overseas! Please contact us via the contact page or email us and provide us with your country and what items you were interested in and we can provide you with a postage and handling quote. 

How long does it take to process and ship online orders?

Orders are normally processed and shipped within 24-48 hours (excluding public holidays). For a better idea of transit times please click on the SHIPPING link at this bottom of this page.